Useful information for your holiday

at Sonnhof Royal

Arrival and departure

We kindly ask you to leave the apartments by 9.30 am on your day of departure. Check-in from 9.30 am to 5.00 pm. The apartments are ready for occupancy from approx. 4.00 pm. Earlier check-in is possible if the apartment is ready for occupancy.
Please give us a call if you arrive later than 5.00 pm.

No smoking

We ask our guests not to smoke in any apartment. You are welcome to enjoy smoking on the balcony or terrace. Thank you for your understanding.

Travel cancellation & travel interruption insurance

NEW: In spite of the pandemic status, the European Travel Insurance has insurance coverage from 29 May 2020 if you suffer from COVID-19.
More details on this favor can be found here .

Cancellation conditions for summer 2024 and winter 2024/2025

In times like these, we want to offer you the utmost flexibility. That's why we have
our cancellation conditions for the year 2023/2024 adjusted. Free cancellation is possible up to 14 days before arrival.

Cancellation free of charge is possible up to 14 days before arrival
13 days before arrival 70% of the total price
7 days before arrival 90% of the total price
In the event of late arrival / early departure, 100% of the total price without deductions

Reservation/down payment

The reservation is guaranteed as soon as you have confirmed it in writing (by fax, e-mail) and transferred a deposit free of charge to our account at Raiffeisenbank Oberland. The remaining amount of your accommodation costs can be paid in cash on the day before departure.

Bank details

IBAN: AT 36 3631 5000 0031 2413
BLZ: 36315

Payment options

Cash payment. We also accept Bankomat, MasterCard and Visa.

Parking spaces

We would like to point out that we provide 1 parking space per apartment, for bookings of 6 people or more there are 2 parking spaces available.
At Apart 2 there is NO parking at the house, but outside of the village.

Booking notice

The apartments are booked for the number of people you specified, additional people are only possible if an agreement is made via telephone or in written and for an extra charge. Children are additional persons, too!

Bread delivery service

Fresh bread rolls can be ordered at the reception until 11.00 am the day before. The rolls can be picked up the next morning at the collection point in the house.

Bankomat / ATM

Volksbank AG
Untere Dorfstr. 23

Raiffeisenbank Serfaus Fiss
Dorfbahnstr. 41-43

Change of towels

Towels, bath towels and tea towels are changed once a week for stays of 7 days.
If you stay 14 days, the linen (bed linen, towels, shower towels and tea towels) can be changed after 7 days on request.

Resort tax

The resort tax of € 3.70 will be billed separately. For bookings for 2024, all people born in 2008 or later are subject to local tax. For bookings for 2025, all people born in 2009 or later are subject to local tax.


The apartment prices are for the specified number of people, exclusive of resort tax and end-of-stay cleaning fee.

Short stay surcharge

For bookings of up to 3 nights.

Doctors, pharmacies, emergency calls

All doctors in Serfaus-Fiss-Ladis have an in-house pharmacy where you can get all common medicines.

Stadt-Apotheke zur Mariahilf in Landeck
Tel.: 0043 5442 62234

Apotheke Pontlatz in Landeck
Tel.: 0043 5442 62737    

If you feel sick and need a doctor, you can contact them directly - general practitioners:

Dr. Stengg in Fiss - Private doctor with in-house pharmacy
Tel.: 0043 5476 6090

Dr. Köhle (Med Serfaus) in Serfaus - Private doctor with in-house pharmacy
Tel.: 0043 5476 53000

Dr. Krehn in Ried - Health service doctor
Tel.: 0043 5472 22110

Dr. Plangger in Prutz - Health service doctor
Tel.: 0043 5472 6202

Dr. Antretter in Prutz - Dentist
Tel.: 0043 5472 2377

DDr. Csobod in Ried - Dentist
Tel.: 0043 5472 21255

General public hospital St. Vinzenz in Zams
Tel.: 0043 5442 600

Private hospital Medalp in Imst
Tel.: 0043 5418 51100
24h Hotline: 0043 699 16119988 

Medical emergency service (daily at night, as well as Friday to Sunday, public holidays) 
Tel .: 141 or ambulance Tel.: 144

Emergency numbers
Fire department: 122
Police: 133
Ambulance: 144
Mountain rescue: 140


Apart-Hotel Sonnhof Royal

Fam. Handle
Dorfbahnstrasse 36 | 6534 Serfaus, Tirol
T: +43 5476 6519 | M: